Everyone at our Florida Dodge dealership is proud that we received a Customer First Award for Excellence from FCA US LLC in recent weeks. This is the first year that this coveted award has been given out and we’re honored to be a recipient. FCA US LLC created this award in partnership with its dealers and J.D. Power in an effort to increase the level of satisfaction consumers have with its dealerships. More specifically, the award is intended to improve the satisfaction consumers have with their sales and service experiences, employee training, and facility condition.
Out of FCA US LLC’s 2,600 dealerships across the country, only 124 earned the inaugural 2016 Customer First Award for Excellence. In order to win this award, dealerships had to excel in the following five key areas:
- Facility: Winning dealerships were consistently clean, convenient, and comfortable.
- Customer Processes: Dealers had to consistently act on processes for critical interactions with customers, such as sales and negotiations.
- Performance: Winning dealerships had to record high levels of customer satisfaction in sales and surveys.
- Employee Survey: Dealers had to survey their employees at least annually, share their findings, and act on the feedback they received.
- Training Certification: Award-winning dealerships had to satisfy minimum training requirements for their staff members.
“We are extremely impressed with the accomplishments these 124 dealerships have been able to achieve in a short amount of time,” said Al Gardner, Head of Network Development, FCA US LLC. “We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it’s achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award for Excellence.”
As your local Orlando, FL area Dodge dealer, we’ve always been committed to satisfying the needs of our clients and we’ll continue to be here for all of your automotive needs. If you want to see what it’s like to do business with an award-winning Dodge dealership that is dedicated to your satisfaction, visit Fields Chrysler Jeep® Dodge RAM today. We’ll look forward to seeing you soon.