As a Florida Dodge dealership near Orlando, we’re extremely proud to tell you that we’ve earned a coveted 2018 Customer First Award for Excellence. This award is only given to dealerships that excel in the following five core areas: people, facility, processes, customer performance metrics, and training certification.
FCA US LLC created the Customer First Award for Excellence program with several partners, including J.D. Power. The program was launched in October, 2015. The goal of the program is to constantly improve customer service at dealerships in the United States that are part of FCA US LLC.
“Providing an exceptional customer experience for our vehicle owners requires a relentless dedication to excellence every business day,” said Pietro Gorlier, Head of Parts and Service (Mopar). “Our Customer First Award for Excellence dealers have earned this distinction and continue to serve as an outstanding example for other dealers to follow.”
There are 2,600 dealerships that are eligible to win a Customer First Award for Excellence every year. For 2018, just 468 dealerships earned this prestigious award. We couldn’t be happier to be one of the few dealerships that received this honor, and we truly owe it to you, our loyal customers.
“The fact that our Customer First Award for Excellence dealers demonstrated this level of excellence in such a highly competitive market demonstrates their drive to be the best of the best,” noted Reid Bigland, head of U.S. Sales. “Customers today have higher expectations of the shopping and ownership experience, and our Customer First Award for Excellence dealers are meeting – and exceeding – those expectations.”
If you want to see why our Orlando Chrysler dealership was recognized as a 2018 Customer First Award for Excellence winner, we invite you to visit Fields Chrysler Jeep® Dodge RAM. From our new car inventory to our state-of-the-art service center, we have all your car needs covered.